We’ve created this Help & Support section to assist you in navigating our website, finding information, and connecting with the right people. Whether you are in Juba, elsewhere in South Sudan (Central, Eastern, and Western Equatoria, Upper Nile, Jonglei, Unity, Warrap, Northern Bahr el Ghazal, Western Bahr el Ghazal), or part of the South Sudanese diaspora, this page is your starting point for answers.
1. Finding News and Information
- Homepage: See the latest headlines from Juba, all states, Africa, and the world.
- Categories: Browse topics such as Politics, Business, Health, Education, Peace & Security, Humanitarian, Sports, Culture, and Opinions.
- Search Function: Use the search bar to find articles by keyword, location, or date.
- Archives: Explore past stories using our chronological archive.
2. Submitting a News Tip or Story
If you have breaking news, photos, or videos:
- Go to our Share your Article page.
- Use the Contact Form.
- Include your name, location, and details of the event.
- For urgent, sensitive, or high-risk tips, request secure communication.
3. Contributing Articles
We welcome contributions from journalists, academics, NGO workers, business professionals, students, and concerned citizens.
- See our Share an Article page for detailed submission guidelines.
- Send pitches or complete articles.
- Include your full name, city/state or diaspora location, and a short bio.
4. Advertising and Partnerships
Promote your business, event, or cause through our platform:
- Visit our Advertising page for all available formats (display ads, sponsored content, event promotion, newsletter ads, and more).
- Target readers in Juba, state capitals like Wau, Bor, Malakal, Aweil, and the global diaspora.
5. Submitting a Press Release
Organizations, NGOs, businesses, and institutions can submit official announcements for publication:
- Email press releases through our contact page.
- Attach them in Word or PDF format with any related images.
- Include a clear contact for follow-up.
6. Requesting a Correction
We are committed to accuracy. If you believe there is an error in one of our stories:
- Send us a message through our contact page.
- Provide the article title, URL, and a description of the issue.
- Our editors will review and respond promptly.
7. Technical Support
If you experience problems with the website:
- Check your internet connection and refresh the page.
- If issues persist, send us a message with details (device, browser, screenshot).
- Common issues include slow loading times, broken links, or missing images.
8. Accessibility and Inclusivity
- See our Accessibility Statement for features that make our content usable for all readers.
- Review our Inclusivity Statement to learn how we ensure diverse voices are represented.
- Contact us for any accessibility issues.
9. Frequently Asked Questions
Visit our FAQ page for answers to common questions about:
- Account and newsletter subscriptions
- How to advertise
- Contributor guidelines
- Our editorial policies