Welcome to the South Sudan Herald News Network FAQ. This page answers the most common questions from our readers, contributors, and advertisers — whether you’re in Juba, anywhere in South Sudan (Central Equatoria, Eastern Equatoria, Western Equatoria, Upper Nile, Jonglei, Unity, Warrap, Northern Bahr el Ghazal, Western Bahr el Ghazal), or part of the South Sudanese diaspora.
1. About South Sudan Herald
Q: What is South Sudan Herald News Network?
A: We are an independent news platform delivering breaking news, analysis, and human stories from Juba, all South Sudan states, Africa, and the world — including perspectives from the diaspora.
Q: Where is your editorial team based?
A: Our main editorial coordination is based in Kenya, with reporters, contributors, and partners located across South Sudan and internationally.
2. Reading and Using the Website
Q: How do I find news about my state?
A: Use the “South Sudan” section and filter by your state — from Upper Nile to Western Bahr el Ghazal — or use the search bar.
Q: Do I need an account to read articles?
A: No, all our news articles are free to read without an account.
Q: Can I share your articles on social media?
A: Yes, you can share links to our articles on platforms like Facebook, X (Twitter), and WhatsApp, but please do not copy and republish the full text without permission.
3. Submitting Stories and Contributions
Q: Who can contribute?
A: We welcome journalists, academics, NGO workers, students, business professionals, community leaders, diaspora writers, and concerned citizens.
Q: What topics can I write about?
A: Politics, business, health, education, sports, culture, humanitarian issues, peace & security, the environment, and more — as long as it’s relevant to South Sudan or the diaspora.
Q: How do I submit my article?
A: Email your story or pitch through our contact page following the guidelines in our Share an Article page.
4. Advertising and Partnerships
Q: How can I advertise on your site?
A: Visit our Advertising page for details on formats (banner ads, sponsored content, event promotion).
Q: Can I target my ads to readers in a specific state or city?
A: Yes, we offer geographic targeting for Juba, state capitals, and diaspora audiences.
5. Press Releases and Announcements
Q: Do you publish press releases?
A: Yes, if they are relevant to our audience.
Q: Do you charge for press release publication?
A: Standard press releases from non-profit organizations are generally free; commercial or promotional announcements may be subject to a fee. Please contact us for more information.
6. Corrections and Editorial Standards
Q: How do I report an error in one of your stories?
A: Contact us with the article title, link, and details.
Q: What are your editorial ethics?
A: See our Editorial Guidelines & Ethics page for details on accuracy, impartiality, and respect in reporting.
7. Accessibility and Inclusivity
Q: Is your site accessible for people with disabilities?
A: Yes, we follow WCAG 2.1 standards for accessibility, including alt text for images, keyboard navigation, and readable fonts. See our Accessibility Statement for more.
Q: How do you ensure diverse representation?
A: Our Inclusivity Statement explains our commitment to balanced coverage of all communities, genders, and regions in South Sudan.
8. Technical Help
Q: The site isn’t loading properly. What should I do?
A: Refresh the page, check your internet connection, and try clearing your browser cache. If the problem persists, email us with details.
Q: I can’t play videos on the site. How do I fix this?
A: Ensure you have an updated browser and a stable internet connection. If the issue continues, contact our technical support team.
9. Legal and Privacy
Q: How is my personal information protected?
A: See our Privacy Policy for details on how we collect, store, and protect your data.
Q: What rules apply when using your site?
A: Please read our Terms of Use for full details.